A new customer arrives at Technique with a 2048PPR encoder with faulty bearings - He has no spare and his machine manufacturer is on the other side of the world. He asked if we could do anything for him and we were more than happy to help.
Our engineers inspected the damage immediately to find this could’t be repaired, however we had a solution.
We carry stock of Sick DFS60B-THPA10000 hollow bore programmable incremental encoders and a full range of bore reducers, so we quoted him for a replacement.
A custom cable harness was manufactured in house for fitment between the existing machine connection and the new Sick encoder.The new encoder was built quickly and efficiently, in accordance with the new and old encoder data.
Within 6 hours the customer was back up and running, avoiding £500+ an hour losses, disgruntled customers and he ordered a spare as an emergency backup for his other machines on site
An email was later sent, thanking all members of staff:
“Please accept my appreciation for the prompt and professional way in which you all sorted my encoder issue today. Once again many thanks.”
We have now set up an account with this customer and look forward to dealing with them in the future.
Find out more about sourcing parts from us at http://www.techniqueservices.com/products/.